Molto interessante

Fa capire cosa sta cambiando nel mercato dei cellulari. Pur di tenersi l’iPhone, accettano le prestazioni povere della rete AT&T.

AT&T ranked last in cellphone service survey: “

Filed under: ,

Theres bad news for AT&T in a recent customer satisfaction poll. Consumer Reports asked 50,000 readers across 26 U.S. cities to rank cell service providers on a variety of scales. Verizon came out ahead in 19 of the 26 cities. AT&T was dead last.

Dropped calls and voice service were among the chief complaints, and that’s no surprise to us. We’ve heard the frustration of fewer bars in more places and experienced it ourselves.

But heres the interesting part. Despite the dissatisfaction with AT&T, 98% of respondents said theyd buy another iPhone. It would seem that the overall experience is good enough to eclipse the gaping hole in what should be the devices main function: making and receiving calls.

Last summer, I spent a week in the middle-of-nowhere, Pennsylvania. Everyone’s Verizon-powered phone worked perfectly while my iPhone had gone deaf and dumb. Frustrating for me, and bad PR for my relatives. If the iPhone does go non-exclusive in the US, I’ll be the first in line to switch.

When reached for comment, AT&T had this to say:

‘We appreciate and value all customer feedback. We learn from it and it helps us serve our customers better. Without question the surest indication of customer satisfaction is churn, or turnover. For the last quarter, our postpaid churn was just 1.17 percent.’

TUAWAT&T ranked last in cellphone service survey originally appeared on The Unofficial Apple Weblog (TUAW) on Tue, 01 Dec 2009 18:00:00 EST. Please see our terms for use of feeds.

Tagged with:
 

Lo sviluppo del mobile internet

Thanks, iPhone: 2,000 Percent Increase in Bay Area Data Traffic Since 2008, Says AT&T [Digital Daily]:

att_iphoneBay Area iPhone users, relief is on the way: This morning, AT&T said it has almost completed a $65 million upgrade to its network in the region. The carrier has upgraded close to 850 cell sites in an effort to better handle the massive surge in data traffic it has seen in and around San Francisco since the debut of Apple’s iPhone.

Make no mistake, that surge has been massive. Says AT&T (T): ‘Since 2008 AT&T’s network in the San Francisco area has experienced a 3G data traffic increase of 2,000 percent.’

Wow. No wonder my calls kept dropping at that last Apple (AAPL) event in San Francisco (yes, an iPhone 3G repeatedly dropping calls at Apple’s Sept. invitation-only music gathering). In any event, the upgrade, which includes the bolstering of backbone infrastructure, should result in better coverage, 3G performance and in-building penetration.

‘More than ever before, customers look to wireless communications to stay in touch with family, friends and business colleagues,’ said Terry Stenzel, AT&T vice president and general manager for Northern California/Reno. ‘The additional spectrum helps to enhance the 3G network so that our customers have the best experience when they make a call, check an e-mail, download a video or song, access applications or surf the Internet on their AT&T device.’

Tagged with:
 

Finché non lo vedo …

AT&T Relents, Opens iPhone to Skype, VoIP via Wired Top Stories


Tagged with:
 

Ma chi è contro chi?

Alcuni la dipingono come la battaglia di Apple contro Google. A me pare di più la battaglia di Google contro AT&T.

Filed under: , , , ,

In the wake of TJ Luoma’s report earlier tonight that the two independent Google Voice applications have been removed from the App Store, Jason Kincaid at TechCrunch says that the official Google Voice app has also been given the shaft. He theorizes that, despite the official Apple line that the apps "duplicate features that come with the iPhone," the real reason the apps were removed was because of squawking from AT&T.

While TechCrunch doesn’t offer any definitive proof that AT&T is behind the Google Voice blockage, they do cite GV Mobile developer Sean Kovacs’ point that Phil Schiller himself, who you may remember from Apple events like Macworld ‘09 and WWDC, personally approved the GV Mobile app last April. In fact, Kovacs says that Schiller called him to apologize for the delays in getting the app approved.

Given that high-level support for the app, it’s not hard to follow TechCrunch’s logic and set sights on AT&T when looking for reasons for its removal. While few people would argue that Apple’s app approval process is pretty broken right now, it’s hard to believe that an application that was approved by Apple’s VP of marketing was somehow magically unapproved because it "duplicates functionality."

As TJ said in his post, it’s difficult to believe that Apple truly thinks users will be confused by an application that does the same thing as the built-in Phone app when they went out of their way to purchase and download it. Even setting that aside, it’s not at all clear exactly what functionality is supposedly being duplicated. If it’s the dialer, then that’s a poor excuse; lots of other approved apps include dialers, including Skype. If it’s the SMS functionality, again, poor excuse, as other apps provide SMS functionality as well.

It’s true that Google Voice isn’t necessarily as "scary" to AT&T as a true VoIP app like Skype, but some of the Google Voice functions that TechCrunch describes, like free SMS messages and cheaper long distance, certainly do sound like something that would rattle AT&T’s cage.

Take into consideration that Skype was approved because it will only work over Wi-Fi, even though there’s no technical reason it shouldn’t run over 3G. Look at how crippled SlingPlayer is compared to the same app on other phones. Now, Google Voice is dead in the water on the iPhone. What we have is a very clear and disturbing pattern. Applications that provide innovative solutions to users, but which fall outside the bounds of what a traditionally-minded telecommunications company like AT&T considers acceptable, are being either hobbled by arbitrary restrictions like Skype and Sling or blasted out of existence like Google Voice.

Whether it’s Apple’s fault or AT&T’s, it’s getting tiresome to see innovative applications like Skype or Google Voice constantly kicked to the curb or kneecapped. Are we headed for an App Store with nothing in it except fart apps? Those, at the very least, don’t duplicate any built-in iPhone functionality that I’ve heard of.

One more thing: who else thinks it’s ironic that a company started by a couple of guys who spent lots of time phone phreaking in a garage in the 1970s now kowtows to AT&T and kills apps that help people make cheaper calls?

TUAWIs AT&T behind the rejection and removal of Google Voice apps? originally appeared on The Unofficial Apple Weblog (TUAW) on Tue, 28 Jul 2009 00:45:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments

via The Unofficial Apple Weblog (TUAW)

 

Tagged with:
 

Looking for something?

Use the form below to search the site:

Still not finding what you're looking for? Drop a comment on a post or contact us so we can take care of it!

Qualche info



View Alfonso Fuggetta's profile on LinkedIn